Customer Service Representative managing property claims for Intact's insureds. Providing excellent customer service and handling inquiries and claims in a fast - paced environment.
About the role
- Agency Field Support Representative providing front-line support for independent sales agents in insurance. Involves handling inquiries, escalations, and maintaining data for agents.
Responsibilities
- Provides front-line support to independent sales agents and field sales employees with questions regarding account statements, finance plans, producer appointments and terminations, policy transfers, and licensing
- Serves as a clearinghouse for inquiries and assesses the urgency of the customer's needs to provide appropriate direction or resources
- Escalates issues to team members, manager, or other areas as needed
- Communicates with agents on licensing changes and state regulatory issues
- Ensures details of contact are appropriately documented in information management system
- Enters information for producer lifecycle in internal systems
- Processes transfers of policies from one agent to another as well as from one state to another
- Supports agent account statement entry and other entry related to agency field support
Requirements
- Demonstrated experience providing customer-driven solutions, support or service
- Demonstrated experience in a customer service environment
- Demonstrated experience in multitasking
- Demonstrated experience using Microsoft Office Suite (e.g., Access, Excel, Outlook, and Word)
- Demonstrated experience working under strict deadlines
Benefits
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
Job title
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Location requirements
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