Customer Service Representative managing property claims for Intact's insureds. Providing excellent customer service and handling inquiries and claims in a fast - paced environment.
About the role
- End User Support Specialist providing technical support and installation for end-user computers. Ensuring productive operations by resolving IT-related issues with a high level of customer service.
Responsibilities
- Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
- Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
- Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
- Typically resolves issues referred by help desk support
- Follows standard procedures and guidelines
- Understands how assigned duties relate to others within the team and how the team integrates with related teams
- Impacts own team through the quality of the support provided
- Recognizes and solves typical problems; selects solutions from established options
- Communicates moderately complex information in routine situations, typically within own team
- Works under general supervision with limited ability to modify approach
- Individual contributor having no supervisory responsibilities; manages own workload
- Performs all other duties as assigned by management
Requirements
- High school diploma required; Bachelor’s preferred
- Typically requires 2+ years of related work experience
Benefits
- a variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
Job title
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