Business Development Representative focusing on IT Services and channel partner engagement. Collaborating with sales teams to boost revenue and improve service positioning.
Responsibilities
Build and nurture partner relationships.
Develop and maintain strong relationships with channel partners and resellers.
Ensure partners are informed, enabled, and supported in positioning our IT services portfolio.
Collaborate across the channel ecosystem.
Work closely with Business Development Executives, Channel Managers, and Inside Account Executives to develop joint partner strategies and co-sell opportunities.
Execute coordinated, services-led sales motions across assigned territories.
Serve as the primary inside point of contact.
Act as the go-to resource for partner inquiries related to service offerings, quoting, ordering, and customer use cases.
Provide excellent customer and partner support for service-related questions and requests.
Drive outbound demand generation.
Execute outbound prospecting into non-named partner accounts to identify new service opportunities.
Follow up on marketing-generated leads and help partners qualify, advance, and close service deals.
Partner with field teams to create and run targeted outbound initiatives that drive top-of-funnel IT services demand.
Own and manage the services pipeline.
Track, qualify, and manage the IT services pipeline across assigned partners.
Ensure timely follow-up, accurate forecasting, and effective progression of opportunities through the sales cycle for both partners and field stakeholders.
Enable partners and internal teams.
Conduct enablement sessions for partners and field teams on our IT services portfolio, positioning, and value propositions.
Provide guidance and education on how to position, configure, price, and quote IT service alternatives.
Analyze performance and recommend strategies.
Analyze pipeline trends, partner performance, and market data to identify gaps and growth opportunities.
Recommend strategies that improve results for both inside and field teams and enhance channel engagement.
Coordinate seamless service delivery.
Collaborate with internal operations, delivery, pricing, and technical teams to ensure alignment on scoping, quoting, and execution of service opportunities.
Support partner business planning, participate in quarterly business reviews, and contribute to account strategies alongside sales executives.
Continuously build your expertise.
Develop deep knowledge of our services portfolio—including lifecycle services, professional services, cloud/modernization services, and support offerings—as well as key market and competitive trends.
Participate in vendor or industry-specific training to strengthen your technical and service-related expertise.
Requirements
1–3 years of experience in business development, channel sales, inside sales, or a related revenue-generating role; experience within IT services or technology solutions is a plus.
Understanding of channel go-to-market motions, reseller business models, and service-based sales processes.
Ability to quickly learn and clearly articulate complex service offerings (e.g., managed services, cloud services, professional services).
Excellent verbal and written communication skills, including the ability to present service capabilities and deliver partner trainings.
Strong organizational skills with experience managing a pipeline, prioritizing activities, and maintaining attention to detail.
Demonstrated ability to build strong, trust-based relationships and collaborate with a diverse range of partners and internal teams.
Creative problem-solving skills with the ability to translate customer and partner needs into practical service solutions.
Comfort working in a fast-paced environment with shifting priorities and services-led sales cycles.
Proficiency with CRM and sales tools, with the ability to quickly learn new systems and technologies.
Openness to occasional travel for partner meetings, events, and training sessions.
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Job title
Business Development Representative – IT Services, Reseller Channel Focus
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