Hybrid Customer Experience Associate

Posted 13 hours ago

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About the role

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures
  • Understand and determine customer needs to recommend solutions
  • Respond and resolve customers' concerns using standard procedures
  • Achieve assigned goals and business objectives by promoting banking solutions
  • Connect personally with customers to advise them appropriately on banking solutions
  • Help build a positive, diverse, and equitable work environment

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning, and time management skills
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet
  • A go-getter who can exercise initiative and be accurate and detail-oriented
  • A dynamic communicator with established customer experience skills

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs

Job title

Customer Experience Associate

Job type

Experience level

JuniorMid level

Salary

CA$23 - CA$28 per hour

Degree requirement

High School Diploma

Location requirements

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