Customer Experience Associate at TD performing customer transactions and providing advice on banking solutions. Ensuring positive customer experiences and supporting team effectiveness.
Responsibilities
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures
Understand and determine customer needs to recommend solutions
Respond and resolve customers' concerns using standard procedures
Achieve assigned goals and business objectives by promoting banking solutions
Connect personally with customers to advise them appropriately on banking solutions
Help build a positive, diverse, and equitable work environment
Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning, and time management skills
Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet
A go-getter who can exercise initiative and be accurate and detail-oriented
A dynamic communicator with established customer experience skills
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