Customer Service Representative fulfilling Administrative duties based in Naucalpan de Juarez, Mexico. This role involves various administrative tasks with a full - time schedule.
About the role
- Customer Experience Associate at TD performing customer transactions and providing advice on banking solutions. Ensuring positive customer experiences and supporting team effectiveness.
Responsibilities
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures
- Understand and determine customer needs to recommend solutions
- Respond and resolve customers' concerns using standard procedures
- Achieve assigned goals and business objectives by promoting banking solutions
- Connect personally with customers to advise them appropriately on banking solutions
- Help build a positive, diverse, and equitable work environment
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning, and time management skills
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail-oriented
- A dynamic communicator with established customer experience skills
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
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