Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Implementation Specialist at TCP providing flexible workforce management solutions. Executing project plans and ensuring customer success through effective communication and technical knowledge.
Responsibilities
- Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
- Perform on-site and remote installation, configuration, and customer training.
- Manage time and resources to facilitate multiple implementation projects simultaneously.
- Ensures customer success and satisfaction in a friendly and courteous manner.
- Maintains customer records by updating account information and task status using project management tools and methodologies.
- Continually investigates products and gains industry knowledge to improve performance and skill set.
- Work independently to accomplish tasks to meet performance requirements.
- Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
- Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.
Requirements
- Exceptional communication and customer service skills.
- Proven experience working as an Implementation Specialist.
- Sound technical knowledge.
- Strong analytical and problem-solving skills.
- Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.
- Proficiency in all Microsoft Office applications and SQL database management systems is a plus.
- The ability to multitask effectively.
- The ability to travel 25% of the time.
- The ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Detail-oriented
Benefits
- Competitive salary
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- Employee Choice Pre-Tax Benefit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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