Senior Account Manager driving growth and success of key client accounts in public service transformation. Shape strategy and build relationships while collaborating with high - performing teams.
About the role
- Driving growth for Mastercard within USFI Specialty Co-Brand portfolio. Building pipeline, creating demand, and closing opportunities with Apple partnerships across multiple platforms.
Responsibilities
- Own the Services growth strategy and commercial plan across Apple Wallet / Pay Platforms, Apple’s broader digital partnership, and the Apple Card co-brand relationship, including P&L accountability.
- Lead the full sales lifecycle—from qualification through scoping/pricing, business case development, contracting/negotiation, and kickoff—ensuring clear value, ROI, and deal governance.
- Build and maintain a prioritized pipeline by originating net-new opportunities and expanding existing engagements across Customer Acquisition & Engagement, Personalization, Market Insights, Security, and Open Banking.
- Develop executive-ready narratives, pitches, and proposals; tailor messaging to different stakeholders and win alignment through compelling storytelling and data-backed insights.
- Translate client priorities into solution designs and commercial structures that meet objectives, manage risk, and accelerate time-to-value for complex engagements.
- Partner with account management, product leaders, and regional stakeholders to shape integrated go-to-market motions and scale successful solutions across Apple (Wallet/Pay Platforms and broader digital partnership) and JPMorgan Chase.
- Coordinate globally for Apple Services: establish operating cadence and governance, align priorities across regions and product teams, and ensure consistent pipeline management, messaging, and execution.
- Coordinate with delivery teams to define scope, align success metrics, remove blockers, and ensure high-quality execution that supports renewal and expansion.
- Drive forecast accuracy and commercial performance management, including renewals, upsell/cross-sell, and executive reviews aligned to revenue targets.
- Capture and share best practices, contribute to thought leadership, and influence in a matrixed environment to accelerate wins and strengthen the partnership.
Requirements
- Demonstrated ability to develop and execute go-to-market strategies and revenue-generating programs with partners at both strategic and tactical levels.
- Payments platform experience, including digital wallets and tokenized payments (e.g., Apple Wallet / Apple Pay), and understanding of issuer, network, and partner ecosystems.
- Proven success in consultative enterprise sales, account/partner management, or business development, including sourcing, shaping, and closing complex deals.
- Ability to navigate and influence matrixed organizations, aligning stakeholders across sales, product, legal, finance, and delivery.
- Experience coordinating global stakeholders and driving alignment across geographies, including building operating cadences, prioritization frameworks, and executive-level readouts.
- Executive presence with excellent written and verbal communication skills, including the ability to present, negotiate, and drive decisions with senior leaders.
- Strong analytical and commercial acumen, including experience building business cases, tracking pipeline/forecast, and measuring performance against targets.
- Bachelor’s degree required; MBA or relevant postgraduate degree preferred.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
- many more
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