Account Manager managing strategic customer accounts at ELSA, an AI - powered English communication training company. Ensuring exceptional client satisfaction and fostering growth through strong relationships.
About the role
- Global Account Manager leading strategic global customers and driving business growth across HP's PIB Industrial portfolio. Building relationships with key executives and managing account profitability across services, products, and solutions.
Responsibilities
- Serves as the overall HP lead for assigned accounts focusing on all solutions and breakthrough deals of strategic importance
- Provides a single face to customers to all Industrial solutions portfolio while representing all aspects of services, products, and solutions
- Builds and sustains strong relationships with C-level and other key Business and operation executives worldwide
- Actively engages Executive Sponsor and other Senior HP Executives to build strategic relationships which ensure long-term business opportunities for HP
- Develops and is accountable for customer key performance indicator focusing on longer term customer experience and growth parameters
- Helps drive the technology footprint in the account, acts as business partner to the senior executives being an “extension” of the customer’s business management team
- Leads BU activity in support of net new installation & ramp up as well as escalations, and customer communication
- Manages a virtual team of Account executives, Solutions Arc, ASM, presales and product/service specialists across regions
- Coaches account team members to enable broader and deeper client engagement
Requirements
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Consultative selling
- Business Development and Planning skills
- Negotiation & closing skills
- Analytic skills to analyze client's IT/operation spending
- Key competitor knowledge
- Business leadership skills.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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Not specified
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