Account Coordinator coordinating client satisfaction with OccuNet’s services in healthcare. Engaging with various teams to ensure effective and timely service delivery in a fast - paced environment.
About the role
- Critical Account Manager for HPE Networking leading technical and business collaboration for critical accounts. Ensuring customer satisfaction and business continuity through effective teamwork and communication strategies.
Responsibilities
- Serve as the central point of contact between Sales, Engineering, Services, and the Customer.
- Own the communication strategy for all open issues, including status updates, progress reports, and risk mitigation planning.
- Schedule and facilitate regular calls with stakeholders, ensuring alignment and accountability.
- Manage the cadence and progress of issue resolution
- Maintain detailed documentation and tracking using tools such as Salesforce, Jira, and internal ticketing systems.
- Create and deliver customer-facing presentations to report on issue status and service improvements.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field
- Typically, 6+ Years of customer facing service, engineering support or related delivery roles
- Experience in Service/Technical Escalation Management a plus
- Understanding of various data networking protocols
- Good breadth of understanding of networking products, solutions and use cases
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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