Senior Account Manager driving growth and success of key client accounts in public service transformation. Shape strategy and build relationships while collaborating with high - performing teams.
About the role
- Senior Account Manager developing and maintaining relationships in Just Eat's delivery service. Collaborating across departments to ensure partner satisfaction and drive performance metrics.
Responsibilities
- Serve as the primary contact for DaaS partners, ensuring exceptional service and operational performance.
- Build long-term, strategic relationships to identify opportunities that expand services and increase partner value.
- Monitor Key Performance Indicators (KPIs) and delivery metrics to improve efficiency and order volume.
- Collaborate cross-functionally with Sales, Logistics, and Product teams to ensure a seamless client experience.
- Identify and drive upsell opportunities through new service features or geographic expansion for existing partners.
- Troubleshoot operational or commercial issues swiftly to address root causes and maintain partner satisfaction.
- Provide regular performance reports and actionable insights to both internal stakeholders and external partners.
Requirements
- Proven experience in Account Management, Client Success, or Commercial Partnerships, preferably in tech, logistics, or on-demand delivery.
- Strong interpersonal and communication skills, with a track record of building and maintaining professional relationships.
- An analytical mindset with proficiency in Excel, Salesforce, and BI tools (Looker, ThoughtSpot, or Tableau).
- Comfortable interpreting data to inform strategy and deliver excellence.
- Ability to work independently in a fast-paced, high-growth environment while effectively managing multiple priorities.
- Strong commercial acumen with the ability to spot growth opportunities and improve partner performance, making a lasting impact.
- Familiarity with delivery logistics or marketplace business models is a strong plus, demonstrating a commitment to achieving goals.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Inclusion, Diversity & Belonging
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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