Sales Support Associate role at Coach focused on customer interactions and store efficiency. Ensuring accurate product flow and maintaining brand standards.
About the role
- Sales Support Associate driving customer satisfaction through efficient interactions and product management at Coach retail store. Ensuring operational excellence and positive customer experiences.
Responsibilities
- Integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers.
- Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor.
- Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale
- Greeting customers with a smile and eye contact and offering your name
- Interact genuinely and naturally with customers
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add‐ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by genuinely thanking customers and provide reason to return
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean stock room daily; to include offsite/remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell-through and make room for new product
- Manage stock levels/product ownership in back-of-house and sales floor
- Prepare and conduct regular cycle counts, as directed
- Participate in store physical inventory counts, as scheduled
- Regularly analyze sales floor to assess replenishment needs
- Replenish sales floor/assigned zone
- React to sell through and execute visual merchandising needs.
- Support sales floor activities, as directed
- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- Respond to customer requests confidently; partner with sales team or Store Management when needed
- Upkeep housekeeping standards
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.)
- Preferably in a luxury retail service environment
- Current knowledge of fashion trends and competition in the marketplace
- High school diploma or equivalent; college degree preferred
- Knowledge of cash register systems
- Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
- Ability to utilize walkie talkie
- Ability to understand and read price and product release sheets.
- Ability to execute at a fast pace
- Ability to communicate effectively with customers and team
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
- Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.
Benefits
- Health benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Discounts on certain products
- Incentive compensation
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