Sales Support Associate driving customer satisfaction through efficient interactions and product management at Coach retail store. Ensuring operational excellence and positive customer experiences.
About the role
- Sales Support Associate role at Coach focused on customer interactions and store efficiency. Ensuring accurate product flow and maintaining brand standards.
Responsibilities
- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add-ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by genuinely thanking customer and provide reason to return
- Represent Coach brand appropriately
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean stock room daily; to include offsite / remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Regularly analyze sales floor to assess replenishment needs
- Replenish sales floor/assigned zone
- React to sell through and execute visual merchandising needs
- Support sales floor activities, as directed
- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- Respond to customer requests confidently; partner with sales team or Store Management, when needed
- Upkeep housekeeping standards
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Benefits
- Health benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Employee discounts on certain products
- Incentive compensation
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Sales Support Associate at Coach responsible for customer interactions and stock management. Engaging with customers and maintaining store organization for positive shopping experiences.
Sales Support Associate at Coach in Florida delivering excellent customer service and maintaining sales floor standards. Efficient interactions at cash wrap and managing stockroom operations.
Sales Support Associate contributing to store efficiency and customer satisfaction. Engaging customers at cash wrap and processing inventory accurately for a luxury fashion brand.
Sales Support Associate role at Coach, essential for store success and customer interactions. Responsibilities include customer service, stock management, and assisting store operations.
Sales Support Associate responsible for customer interactions and store efficiency at Coach retail location. Assisting with sales, stock management, and providing a welcoming experience.
Sales Manager managing key accounts for MANN+HUMMEL focusing on the Commercial Vehicle and Off - Highway Industrial segments. Driving filtration market share growth and maintaining long - term customer relationships.
Sales Admin Specialist supporting commercial operations by ensuring timely execution of sales discounts and managing data integrity in SAP at Bridgestone.
Analyst providing support in digital sales projects for the Banco. Collaborating in the execution of strategic plans with a focus on growth and profitability.
Intern supporting the Aftersales team with projects, presentations, and performance monitoring in Singapore.