Sales Support Associate driving customer satisfaction through efficient interactions and product management at Coach retail store. Ensuring operational excellence and positive customer experiences.
About the role
- Sales Support Associate role at Coach, essential for store success and customer interactions. Responsibilities include customer service, stock management, and assisting store operations.
Responsibilities
- The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers.
- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Regularly analyze sales floor to assess replenishment needs
- React to sell through and execute visual merchandising needs.
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Benefits
- health benefits (medical, dental, vision)
- life insurance
- disability insurance
- enroll in our company’s 401(k) savings plan
- paid time off for wellness needs and vacations
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