Sales Support Associate driving customer satisfaction through efficient interactions and product management at Coach retail store. Ensuring operational excellence and positive customer experiences.
About the role
- Sales Support Associate responsible for customer interactions and store efficiency at Coach retail location. Assisting with sales, stock management, and providing a welcoming experience.
Responsibilities
- Integral part of the store’s overall success and efficiency
- Greeting the customer with a smile and eye contact and offering your name
- Interact genuinely and naturally with the customer
- Conduct email/name capture, where permitted by law
- Maintain cash wrap organization and cleanliness
- Suggest multiple add-ons and sell gift cards
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Organize and clean stock room daily
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.)
- Preferably in a luxury retail service environment
- Possesses current knowledge of fashion trends and competition in the marketplace
- High school diploma or equivalent; college degree preferred
- Knowledge of cash register systems
- Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
- Ability to communicate effectively with customers and team
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds
Benefits
- Health benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
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