Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Customer service role at a Legal Tech startup in Heidelberg. Handling client acquisition calls and managing inquiries in a highly digitalized environment.
Responsibilities
- Conduct acquisition calls and perform initial qualification of potential new clients (not cold calling, but calls with existing leads).
- Generate enthusiasm among potential clients for our advisory services.
- Record and qualify client inquiries.
- Maintain client records in our digital system.
- Work closely with our team of lawyers.
Requirements
- Strong communication skills and enjoyment of telephone-based work.
- Experience in telephone customer support, sales, or client acquisition.
- Confident and persuasive telephone manner, with empathy.
- Reliable, structured, and independent working style.
- Excellent written and spoken German.
- Positive attitude toward legal advice and the representation of clients with a migration background.
- Interest in working in a highly digitalized Legal Tech firm.
- Ideally a completed university degree.
Benefits
- Meaningful work.
- A young, motivated, and supportive team.
- Flexible working hours — remote or on-site.
- Attractive office in Heidelberg's Old Town.
- Modern working practices in a highly digitalized environment.
- Individual training and development opportunities.
- Competitive salary with a performance-related component.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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