Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Client & Implementation Manager partnering with clients to enhance usage of Symplicity solutions. Working closely across functional areas, ensuring high-level client satisfaction in hybrid work environment.
Responsibilities
- Become a subject matter expert in Symplicity solutions and the way clients use them
- Facilitate discovery workshops to elicit client project requirements and document these accordingly
- Map Symplicity solution capabilities to client business requirements
- Establish and deliver on initial client implementation - including project plan, system configuration & training
- Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages.
- Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions.
- Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities.
- Develop and share client success stories in partnership with the Symplicity marketing team.
- Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
- Work with the operations team to assist in any issues, invoices, and new sales quotes.
- Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists, Engineering, Marketing & Sales.
- This role may require you to travel to client sites from time to time.
Requirements
- Bachelor’s degree
- Strong solution fluency / technical skills
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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