AR Collections Specialist handling commercial and residential accounts for Pinnacle Propane. Focus on collection efforts and customer relationship management for multiple locations.
About the role
- Training and Development Specialist for Collections Project to deliver trainings and support agents. Experience in Contact Center environment required, with a hybrid work model.
Responsibilities
- Παράδοση εκπαιδεύσεων εισαγωγής και αναβάθμισης δεξιοτήτων
- Υποστήριξη agents κατά το On-the-Job και Nesting (side-by-side coaching)
- Ανάπτυξη και συντήρηση εκπαιδευτικού υλικού (workbooks, παρουσιάσεις, role plays)
- Διασφάλιση ποιότητας και μεθοδολογικής συνέπειας της εκπαίδευσης
- Ανατροφοδότηση προς Operations & Management για skill gaps και ανάγκες βελτίωσης
Requirements
- 2+ χρόνια εμπειρία σε Contact Center περιβάλλον και Collections Project
- Εμπειρία ως Trainer, Coach ή Team Leader
- Εμπειρία σε On-the-Job / Nesting
- Πολύ καλή γνώση MS Office
- Ικανότητα παρουσίασης και facilitation
- Άριστη γνώση Ελληνικών και Αγγλικών
Benefits
- Ανταγωνιστικό πακέτο αποδοχών
- Συμμετοχή σε οργανωμένη και εξελιγμένη ομάδα Training & Development
- Συνεχή εκπαίδευση και επαγγελματική ανάπτυξη
- Έργα μεγάλης κλίμακας με σημαντικούς πελάτες
- Hybrid μοντέλο εργασίας (on-site + remote εκπαίδευση)
- Προοπτική εξέλιξης
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AR Collections Specialist for Pinnacle Propane managing accounts receivable and client relationships. Duties include collection coordination, communications with customers and sales teams across multiple locations.
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