Training and Development Specialist for Collections Project to deliver trainings and support agents. Experience in Contact Center environment required, with a hybrid work model.
About the role
- AR Collections Specialist handling commercial and residential accounts for Pinnacle Propane. Focus on collection efforts and customer relationship management for multiple locations.
Responsibilities
- Manages assigned portfolio of commercial and residential customers, handling verbal and written communication directly with the customers and sales teams.
- Improve collection efforts to reduce aging balances.
- Researches and analyzes accounts prior to initiating contact, examines historical data, evaluates past collection efforts on past due balances to be worked to resolution.
- Contacts customer to establish reason for past due balances, makes payment arrangements to bring accounts current, follows up to ensure obligation satisfied.
- Prepares account reconciliations; compile data and submits supporting documentation for Adjustments/GL entries to resolve outstanding issues and disputes.
- 3rd party billing of invoices into customer online portal.
- Responsible for collections, negotiations and reconciliation of major and special billing commercial accounts.
- Partners with the team and management by quickly bringing issues to their attention, working to understand the root cause and offering potential solutions.
- Responsible for month-end closing activity as required.
- Assist in other A/R functions and special projects as time and workload permits.
- Other duties as assigned or required.
Requirements
- Minimum of 5 years of experience in Accounts Receivable Collections Analyst position.
- Knowledge of working in large CRM database such as Oracle or SAP required.
- Receivable experience handling major customers, commercial and residential working with centralized and decentralized offices.
- Solid account reconciliation and analytical skills.
- Excellent communication skills with a professional approach, detail oriented, proactive.
- Able to work under pressure, meet changing deadlines, and maintain orderly files and demonstrate good judgment.
- Strong written, oral communication, interpersonal, and organizational skills.
- Intermediate level Word and Excel with current VLOOKUP’s, filters.
- Degree in Accounting is preferred, but not required.
- 2-4 years of general accounting experience or an equivalent combination of education and experience enough to successfully perform the essential duties of the job as listed above.
- Strong time-management and organizational skills.
- Must have accounting and GL knowledge.
- Candidate must be customer service oriented and have a willingness to learn.
- Ability to work independently and as part of a team.
- Able to work under pressure, meet deadlines and maintain orderly files.
- Extended working hours may be required as directed by business needs.
Benefits
- Great Benefits : Including medical, vision, dental insurances, amongst others.
- Life Insurance : Financial protection for you and your family.
- Community Volunteering Day : A paid day off to give back to the community and make a difference.
- Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan : Employer contributions to help you save for the future.
Job title
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AR Collections Specialist for Pinnacle Propane managing accounts receivable and client relationships. Duties include collection coordination, communications with customers and sales teams across multiple locations.
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