Training and Development Specialist for Collections Project to deliver trainings and support agents. Experience in Contact Center environment required, with a hybrid work model.
About the role
- Collections Coordinator executing daily collection strategies for fintech company in Colombia. Monitoring KPIs and supervising analysts to enhance operational efficiency.
Responsibilities
- Ejecutar y ajustar diariamente las tácticas de cobranza según el comportamiento de la cartera.
- Monitorear indicadores clave como recuperación, contactabilidad, conversión y promesas de pago.
- Elaborar y actualizar reportes operativos y dashboards de control.
- Realizar seguimiento al desempeño individual y colectivo del equipo de analistas.
- Brindar retroalimentación documentada sobre calidad de gestión y resultados.
- Acompañar en piso al equipo para reforzar buenas prácticas de cobranza.
- Verificar el cumplimiento de scripts, normativas y políticas internas.
- Identificar oportunidades de mejora operativa y participar en pruebas piloto.
- Reportar fallas de sistemas, datos o procesos que impacten la operación.
- Apoyar la curva de aprendizaje de nuevos ingresos al equipo.
Requirements
- Experiencia en operaciones de cobranza y recuperación de cartera.
- Manejo y análisis de KPIs operativos de collections.
- Experiencia en elaboración de reportes y dashboards.
- Conocimiento de normativas y buenas prácticas de cobranza.
- Buen manejo de Excel y herramientas de análisis de datos.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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