Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Credit and Collections Analyst managing customer collections process at Metergy Solutions. Reviewing payment data and mitigating credit risk while fostering positive customer relationships.
Responsibilities
- Analyze and review financial data and customer payment behaviour to determine potential credit risk
- Execute collections activities across the business including overdue reminders, customer outreach, and account adjustments
- Conduct regular review of customer data and apply analytical judgement to identify key risk areas and determine appropriate course of action
- Investigate and resolve payment discrepancies, disputes, or deductions in collaboration with internal teams
- Analyze customer payment trends, operational workflows, and root-cause analysis to develop insights for process improvements and automation opportunities. Track key KPIs including days sales outstanding and roll rates
- Analyze the performance of third-party vendors through qualitative and quantitative assessments against key KPIs
- Review and update customer credit terms and policies as needed
- Manage effective disconnection and reconnection for accounts in arrears and related administrative work
Requirements
- Bachelor’s Degree in Business, Accounting, Finance, or a related field with demonstrated analytical coursework
- Experience with data analytics and visualization skills (VBA, PowerBI, PowerQuery)
- Strong ability to prioritize and manage multiple workflows and collaborate cross functionally while working in a hybrid work environment
- Organized with an ability to implement systems and processes to bring structure to a function while retaining the flexibility required to manage effectively in a business undergoing growth and change
- Willing to display the emotional intelligence needed to influence internal and external parties, navigate ambiguity, and support effective change management a period of profound growth and change leadership
Benefits
- Fully company covered heath and dental benefits from day 1
- Company funded Health Spending Account
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Grow with us! We provide support for continuous learning.
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events & more!
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