Service Operations Support Case Worker facilitating escalated service - related questions and guiding clients at Corebridge Financial. Collaborates across business units to enhance service delivery.
SM
Hybrid Project Operations – Solution Delivery Executive, Assistant Manager, Manager
Posted 7 hours ago
About the role
- Solution Delivery Executive overseeing project management lifecycle for AI routing solutions at SWAT Mobility. Enhancing transportation efficiency while delivering excellent customer experiences.
Responsibilities
- Provides leadership to project management.
- Lead entire life cycle of system implementation projects in both waterfall and agile methods
- Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
- Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
- Capable of managing day-to-day operational aspects of an entire project lifecycle
- Liaise with relevant stakeholders to provision development and deployment activities
- Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
- Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
- Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
- Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects
- Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations
- Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have
- Create and setup service sessions on SWAT’s operation interface
Requirements
- More than 3 years of customer facing / engineering experience for candidates with a Bachelor’s degree in Computer Science / Engineering or equivalent from a recognized university.
- Experience or education in project management would be an advantage
- Good communication skills, and strong stakeholder management abilities.
- Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy
- Proficient in both English and a second language is preferred
- Proficiency or able to learn related software tools quickly (Microsoft office, JIRA, Notion, Google Gsuite etc)
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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