Director of Dealer Operations leading a large team in the investment industry. Focused on service delivery, training, and strategic improvements.
About the role
- F&B Operations Manager overseeing F&B operations at the Kameha Grand Bonn. Responsible for team leadership, service quality, and operational efficiency in a luxury hotel setting.
Responsibilities
- Operational management
- Responsibility for the operational oversight of all F&B outlets (Rheinalm, Stage Bar, Riverside, banquets, breakfast service, etc.)
- Ensuring smooth service operations across all food & beverage areas
- Visible presence in day-to-day operations as an approachable leader and host
- Team leadership & personnel management
- Leading, motivating and developing F&B service teams and supervisors
- Creating duty and deployment schedules in coordination with outlet managers
- Conducting employee appraisals, trainings and briefings
- Promoting a service-oriented team culture
- Quality management & guest experience
- Ensuring service quality in line with hotel standards
- Active guest relations management and VIP guest care
- Handling guest feedback and conducting quality checks
- Continuous optimization of the guest experience across all F&B areas
- Operational planning & coordination
- Close collaboration with the Executive Chef, banquets, sales and event management
- Coordinating large events, conferences and banquets
- Ensuring efficient interfaces between kitchen, service and event teams
- Financial responsibility
- Supporting budget planning and revenue control in the F&B area
- Monitoring food cost, personnel costs and operational KPIs
- Analyzing outlet revenues, costs and performance
- Process optimization
- Developing and implementing service and process standards
- Optimizing workflows and service processes
- Supporting the further development of culinary concepts
- Hygiene & compliance
- Ensuring compliance with all hygiene and safety standards (HACCP)
- Monitoring statutory regulations in food service operations
Requirements
- Completed vocational training in hospitality and/or gastronomy or a related degree
- Several years of experience in F&B within upscale hotels or restaurants
- Team-player mentality with strong leadership skills
- Strong organizational skills and a business-minded approach
- Pronounced service orientation and affinity for guest care
- Representing the hotel with a professional appearance
- Confident, outgoing and strong communication skills
- High service and quality awareness
- Flexibility and willingness to work
- A hands-on mentality, passion for excellent service, attention to detail and a good sense of humor
- Ideally you already hold a trainer certification (e.g., vocational training instructor license) or are interested in obtaining one
- Very good German and English language skills
Benefits
- A dynamic, passionate team with a family-like and loyal atmosphere
- The opportunity to gain valuable experience in upscale hospitality with a partly international clientele
- Internal training to expand your professional expertise
- A permanent employment contract and the option for part-time work to suit your life
- Time tracking, overtime reduction and flexibility in vacation planning
- Collective agreement-based and performance-related pay with a comprehensive benefits package
- Holiday pay and an annual special payment after one year of service
- Employer subsidy for the Deutschlandticket or a discounted parking ticket
- 30 days of vacation per year
- Employer contribution to company pension (20% employer contribution instead of the statutory 15%)
- Free gym membership at Visiolife Group locations and a range of health offerings—from wellness days to vaccination services
- Attractive discounts at group-owned restaurants and hotels
- Employee events (e.g., summer party)
- JobRad leasing after one year of service
- Recurring employee referral programs with attractive bonuses of up to €2,000
- A strong, growth-oriented, locally rooted corporate group in the background
- Group-wide career and training opportunities
- Delicious meals in our team canteen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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