Operations Specialist responsible for global transport operations and customer support in a freight forwarder. Engaging with customers and managing transport arrangements for imports and exports.
HR
Onsite Learning Platform Operations Specialist
Posted 3 hours ago
About the role
- Learning Platform Operations Specialist at Harvard Business Publishing supporting high-quality client learning experiences through product configuration and technical support.
Responsibilities
- Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration, portal training, documentation, Tier 1 technical support, and quality control
- Become an expert in the workings and use of our program delivery platform
- Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables
- Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials
- Aim to continually improve team processes and procedures; follow and reinforce accepted processes
- Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.
- Be proactive about looking for risks and mistakes/errors before they happen, as well as opportunities for improvement, and be bold in raising them
- Use HBP systems and tools to support knowledge management, data gathering, financial analyses, and product delivery, including workload management and time tracking
- Initiate action to accomplish work goals and achieve results beyond what is required
- Provide back-up to support to other team members as needed
Requirements
- 3-5 Years’ experience in any of the related fields; sales, consulting, publishing, educational technology, technical support, product support or client success
- Familiarity with Microsoft Office Suite (Word, Excel, Teams), CRM and ticketing systems (such as Salesforce or Zendesk), Splunk, and/or learning management systems
- Ability to clearly and confidently communicate basic technical information to non-technical users, while working collaboratively with internal teams to resolve client issues
- Demonstrated ability to adapt quickly to shifting priorities, new tools, and evolving client needs in a fast-paced environment
- Proficient in the use of personal computers, mobile devices, web-based applications, and interactive learning tools
- Strong written and verbal communication skills, with a focus on delivering professional, client-centered support and collaborating effectively with cross-functional teams.
Benefits
- Health insurance
- Education reimbursement
- Early-release Summer Fridays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
FG
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