Hybrid Service Operations Support Case Worker

at AIG

• Job title: Service Operations Support Case Worker
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $55,000 - $69,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Amarillo, United States

About the role

• Service Operations Support Case Worker facilitating escalated service-related questions and guiding clients at Corebridge Financial. Collaborates across business units to enhance service delivery.

Responsibilities

• Facilitate the review and completion of escalated issues.
• Timely handling of complex and escalated service-related questions and exceptions
• Set reasonable expectations with clients and communicate updates
• Work within guidelines for case handling and responsiveness
• Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors
• Facilitation of exception reviews
• Develop resolution recommendations
• Ability to think outside the box
• Partner with business units for service improvements

Requirements

• 3+ years combined experience in Operations with Corebridge
• Proficient in Oasys, NoteSource, AWD, and/or Navisys and SunView, preferably both
• Vantage knowledge preferred
• Knowledge of fixed, index and variable products and processes
• Strong written and verbal communication
• Strong interpersonal skills with high energy level
• Proven track record of problem-solving skills
• Passionate about customer service
• Attention to detail, accuracy and quality
• Ability to work with Senior Management across business lines without supervision
• Strong team player
• Enjoys fast paced environment
• Attendance and performance must be in good standing.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.