Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- IT Application Manager*in responsible for developing and maintaining CRM systems using Microsoft Dynamics 365. Join Stadtwerke Augsburg in enhancing community digital solutions.
Responsibilities
- You are responsible for the independent development and maintenance of our CRM landscape based on Microsoft Dynamics 365 (Sales, Customer Service, and Marketing)
- You ensure continuous operation and perform error analysis and resolution
- You design technical solutions for new requirements, including integrating interfaces and using the Microsoft Power Platform, and implement them
- You support and advise business units on process optimization through digital solutions
- You conduct training and create documentation
- You coordinate and support external service providers (m/f/d) as well as internal key users (m/f/d)
Requirements
- Completed bachelor's degree in IT or a comparable qualification
- Several years of experience in supporting and configuring CRM systems, ideally Microsoft Dynamics 365
- Knowledge of portals, web applications, apps, IT security, data protection (privacy), and system architecture
- Competencies in data modeling and analysis and in defining interfaces (e.g., REST, SOAP), as well as in process design
- Experience delivering agile IT projects and an agile mindset
- Interest and curiosity in new topics and technologies and a commitment to continuous learning
- Initiative, independence, a structured working style, and a strong team orientation
- German language level: at least B2 for effective collaboration and communication with stakeholders (m/f/d)
Benefits
- A secure job with one of the region's largest employers
- Flexible working hours through flextime models and mobile/remote work options
- A variety of services such as childcare and social counseling to support personal and family matters
- An attractive employer-funded company pension with the Bayerische Versorgungskammer (Bavarian Pension Fund) as well as a subsidy for private retirement provision
- Discounted employee rates such as the AVV company subscription ("Jobticket"), the Deutschlandticket Job for swa employees, an swa carsharing employee rate, and JobRad bicycle leasing
- Free use of public transport on all lines of the Augsburg Transport Company
- Discounts on electricity (€240/year incl. VAT) and heating (€200/year incl. VAT)
- Opportunities for professional development through subject-specific training programs
- Subsidized EGYM Wellpass, employee sports programs, numerous sporting events, and company celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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