Hybrid Business Intelligence, Technical Analyst – Finance

at SuperStaff

• Job title: Business Intelligence, Technical Analyst – Finance
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Airflow, Distributed Systems, Google Cloud Platform
• Location requirements: Hybrid, Angeles, Philippines

About the role

• Business Intelligence & Technical Analyst responsible for analytics in U.S. finance context. Collaborating with stakeholders and solving technical problems effectively.

Responsibilities

• We are seeking a highly capable, self-driven **Business Intelligence & Technical Analyst** to serve as a strategic partner to senior leadership and customers. This role is ideal for someone who thrives in ambiguity, builds solutions from the ground up, and consistently uncovers insights others miss.
• You will own analytics end-to-end—translating complex business and financial questions into clear, actionable intelligence—while also operating as a technical problem solver and customer advocate. Success in this role requires strong judgment, accountability, and the confidence to challenge assumptions using data.
• This position combines **business intelligence, technical investigation, and customer-facing collaboration**, with a strong focus on U.S. business and finance environments. Excellent English communication skills are essential.
• **Technical & Customer-Facing Responsibilities**● Partner directly with customers to understand technical challenges and guide them through clear, effective resolution paths
• ● Investigate escalated issues including application behavior, workflow failures, data integrity concerns, and backend anomalies
• ● Deep-dive into systems and logs using tools such as **GCP, Datadog, Airflow, and GitHub** to trace, replicate, and explain system behavior
• ● Collaborate closely with Engineering and Product to escalate bugs, submit tickets, contribute to documentation, and influence roadmap improvements
• ● Act as the customer’s technical advocate by identifying recurring pain points, trends, and usability gaps
• ● Create internal documentation, playbooks, and process improvements to reduce repeat issues and improve first-response resolution
• **Key Responsibilities****Business Intelligence & Analytics**● Own end-to-end BI and reporting in **Power BI**, including data modeling, dashboard design, and advanced visualization
• ● Partner with business leaders to frame the right questions, challenge assumptions, and drive data-backed decisions
• ● Design and implement new analytics processes, workflows, and reporting structures from scratch
• ● Lead analytics initiatives—particularly in **U.S. finance or business contexts**—and clearly demonstrate how insights influence outcomes
• ● Operate independently with full accountability for deliverables, insight quality, and stakeholder satisfaction
• **You’ll Be a Strong Fit If You Bring**● **Customer-First Mindset:** You solve beyond the ticket, focusing on clarity, impact, and long-term product value
• ● **Technical Problem-Solving Ability:** Comfortable debugging workflows, reviewing logs, and navigating distributed systems
• ● **Business Intelligence Expertise:** Advanced **Excel** (formulas, pivots, macros) and strong **Power BI** experience, ideally in U.S. finance or business environments
• ● **Clear Communication:** Able to explain complex technical and analytical concepts to non-technical stakeholders in fluent English
• ● **Curiosity & Initiative:** You ask “why,” dig into unfamiliar systems, and proactively improve processes
• ● **Ownership & Accountability:** You work with minimal guidance, take responsibility for outcomes, and build structure where none exists

Requirements

• ● Bachelor’s degree in Business, Finance, Accounting, Computer Science, or a related field—or equivalent practical experience
• ● Proven experience in data management, reporting, and analytics using **Excel and Power BI**
• ● Working knowledge of accounting principles, inventory management, and U.S. business or finance practices
• ● Strong organizational skills and attention to detail
• ● Ability to manage multiple priorities in a fast-paced, evolving environment
• ● Prior experience working directly with senior stakeholders and influencing decision-making

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company