Homeplace Manager at Suntory Global Spirits overseeing bourbon tourism and team development for guest engagement. Leading operations at James B. Beam Distilling Co. with a focus on visitor relations and experience.
Responsibilities
Orchestrating the guest journey at the historic James B. Beam Distilling Co.
Shape the future of bourbon tourism by developing a best-in-class visitor relations program.
Lead a high-performing team to deepen guest engagement through world-class tours, educational programs, and premium retail experiences.
Recruit, mentor, and develop a diverse team of 25+ American Outpost Ambassadors.
Execute comprehensive onboarding and ongoing hospitality training to ensure the team delivers unforgettable moments for every guest.
Oversee daily operations of the visitor center, including ticketing, retail, and tour logistics.
Manage complex scheduling for full-time staff and seasonal support.
Requirements
Bachelor’s degree in Hospitality, Tourism, Business, or a related field (or equivalent experience)
3-5 years of leadership experience in a high-volume tourism, hospitality, or retail environment
Exceptional presentation skills with the ability to captivate and educate large, diverse audiences
Work across retail, VIP, key campus groups, and brand house to ensure connectivity and collaboration
Proficiency in Microsoft Office (Excel/PowerPoint) and modern ticketing/POS platforms.
A proactive, self-starter mentality with the ability to innovate in a fast-paced, historic setting.
Benefits
People are our number one priority
Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law
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