Client Engagement Manager overseeing retail client development strategies across West Coast stores. Driving retention and acquisition through exceptional relationship management in luxury fashion industry.
About the role
- CRM Specialist optimizing HubSpot to enhance client experiences and support internal teams. Leading improvements and providing technical assistance within the CRM system.
Responsibilities
- Conduct weekly meetings with internal clients to monitor HubSpot implementations and improvements;
- Configure tasks and automations (workflows, forms, lists and pipelines) across all modules;
- Provide technical support to clients, resolving questions and issues in a consultative manner;
- Maintain **governance and organization** of HubSpot accounts and databases;
- Support client **education and enablement**, promoting autonomy and best practices;
- Document learnings and propose continuous improvements to CRM operations.
Requirements
- Previous experience with **HubSpot across all modules**;
- Experience in **CRM implementation, configuration or governance**;
- Basic knowledge of automations and workflows in HubSpot;
- Strong verbal and written communication skills;
- Ability to understand client problems and propose appropriate solutions.
Benefits
- Hybrid work (for candidates based in São Paulo)
- Health and dental insurance to take good care of you
- Life insurance — because safety is a value
- Discounts on TotalPass and Zenklub — body and mind in balance
- Institutional partnerships and scholarships for continuous learning
- Bonus or PLR (profit-sharing) — here everyone grows together
- Suno Black subscription for you and your first-degree relatives — because investing is part of our culture
- Status Invest Bull plan for you
- Birthday day off to celebrate your special day
- And, of course, a team that plays together, learns together and grows together!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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