Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
About the role
- ServiceNow Senior Solution Designer building and implementing enterprise-level solutions. Overseeing complex integrations and mentoring junior developers in a hybrid role.
Responsibilities
- Lead the development and implementation of complex ServiceNow solutions across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Third-Party Risk (TPRM), and Security & Vulnerability (VR Enterprise and SIR Enterprise)
- Build and customize ServiceNow applications, including workflows, business rules, client scripts, UI policies, and scripted REST APIs to meet enterprise-level requirements
- Integrate ServiceNow with external systems, including AI/ML platforms (e.g., TensorFlow, PyTorch, OpenAI, or custom models), to enable intelligent automation, predictive analytics, and natural language processing capabilities
- Provide integration oversight for all new and existing connections, ensuring alignment with platform standards, security protocols, and operational reliability
- Mentor junior developers, conduct code reviews, and enforce best practices in ServiceNow development, including performance optimization and security compliance
- Collaborate with cross-functional teams (e.g., IT, business stakeholders, and AI specialists) to gather requirements, translate them into technical specifications, and deliver scalable, AI-enhanced solutions
- Develop and maintain AI-driven features such as virtual agents, chatbots with NLP integration, anomaly detection in IT operations, and recommendation engines using ServiceNow’s Virtual Agent, Predictive Intelligence, and IntegrationHub
- Perform system upgrades, patching, and migrations while ensuring minimal downtime and data integrity
- Monitor, manage, and optimize platform performance and stability, including instance health, response times, job scheduling, and resource utilization
- Troubleshoot and resolve high-priority incidents, perform root cause analysis, and implement proactive monitoring with AI-based insights
- Create technical documentation, including integration maps, performance tuning reports, and AI model deployment guides.
- Stay current with ServiceNow releases (e.g., Washington DC, Xanadu) and emerging AI technologies to propose innovative enhancements.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s preferred
- 5+ years of hands-on experience in ServiceNow development, with at least 2 years in a senior or lead role
- Active ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in at least two modules; Mainline certifications highly desirable
- Proven expertise in ServiceNow scripting (JavaScript, GlideScript, AngularJS) and tools like Flow Designer, Workflow Editor, and Service Portal
- Building REST/SOAP integrations with AI APIs (e.g., Google Cloud AI, AWS SageMaker, Azure Cognitive Services, or open-source LLMs)
- Strong knowledge of integration patterns (MID Server, IntegrationHub, Spokes) and data formats (JSON, XML)
- Experience with DevOps practices for ServiceNow (Update Sets, ATF, Clone, CI/CD pipelines)
- Excellent problem-solving skills, with the ability to debug complex workflows and performance bottlenecks
- Strong communication skills for stakeholder presentations and technical leadership.
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible working hours
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Project Manager managing AI product initiatives within DXC Technology. Leading project execution and ensuring alignment with technical teams and stakeholders.
ServiceNow Developer responsible for ITSM module customization and platform improvement at Egon Zehnder. Engage with teams, ensuring high service quality and data integrity.
ServiceNow Developer providing solutions aligned with client requirements and enterprise performance. Collaborating with stakeholders to ensure quality and facilitating continuous improvements.
ServiceNow Architect developing solutions within the ServiceNow platform for government processes. Engaging in Agile development to drive system improvements and stakeholder needs in a fast - paced environment.
Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
Group Technology Manager overseeing the ServiceNow platform delivery for Truist, ensuring service - aware decisioning and platform integrity. Key responsibilities include governance and risk ownership.
ServiceNow Service Portal Developer responsible for designing, building, and maintaining custom portals on ServiceNow platform. Requires strong expertise in ServiceNow’s Service Portal framework and web technologies.
ServiceNow Developer supporting project teams in development and implementation of solutions. Customizing processes and automating IT and business workflows.
ServiceNow Developer crucial in design, development, and customization of solutions at Cencora. Enhancing efficiency and user experience within IT service management processes.