IT Operations Engineer ensuring high performance and security for INSIKT's cloud and customer IT environments. Collaborating in troubleshooting, administration, and development of IT operations.
About the role
- Manage daily requests and operations for Elite advisor contacts at Sun Life Financial. Collaborate to ensure service quality and develop strong partner relationships.
Responsibilities
- Manage daily requests from Elite advisor contacts ensuring service and quality objectives are attained
- Investigate complex inquiries received by Elite partners
- Handle escalated issues by phone or email
- Partner with teams within Dealer operations to find quick win-win solutions
- Educate on policy and procedure when gaps are identified
- Develop strong relationships with Elite advisor contacts
- Communicate with partners across all locations for consistent experience
- Analyze common issues and provide feedback for knowledge gaps
- Act as a change champion
- Identify opportunities for process and system improvements
Requirements
- Successful completion of a university degree or equivalent post-secondary education program related to this role
- 3-5 years’ experience in a service and/or back office role within the mutual fund industry
- Ability to work flexible hours 8 to 6pm
- CSC or IFIC a strong asset
- Superior communication skills to deal effectively with a variety of complex situations
- High level of resourcefulness to efficiently obtain information required to resolve situations
- Excellent organizational skills and the ability to prioritize in a rapidly changing environment
- Strong client relationship skills and a client centric mindset
- Bilingualism (French, English, both oral and written) is required
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- Commitment to creating an inclusive and respectful environment
- Opportunities for ongoing personal and professional development
- Networking potential with a variety of career paths
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