IT Operations Manager overseeing day - to - day IT services and support management across the organization. Leading a team and managing operations including onboarding and escalations while ensuring quality service.
About the role
- Fraud & Chargeback Operations Specialist handling operations related to fraud prevention and dispute management. Analyzing alerts and managing disputes for various card networks.
Responsibilities
- Responsible for the operational handling of activities related to payment card fraud prevention and chargeback management
- Analyze and triage fraud alerts, in real time or retrospectively (monitoring)
- Handle chargeback cases (Visa, Mastercard, CB, Amex, etc.)
- Prepare requested materials for disputes (documents, evidence)
- Update case statuses in internal tools
- Monitor deadlines and follow-ups
- Respond to merchants' inquiries related to fraud and disputes
- Apply existing operational processes with rigor and accuracy.
Requirements
- Bachelor's or Master's degree (Bac +3 to Bac +5) in risk management, finance, law, or a related field
- Significant prior experience in payments, dispute management, or fraud
- Strong knowledge of payment systems (Visa, Mastercard, CB, etc.)
- Proficiency with office and collaboration tools (Excel, internal tools, Google Suite, Zendesk)
- Excellent written and verbal communication skills
- Strong organizational skills and proactivity
- Customer-focused mindset, able to deliver effective solutions while ensuring excellent service quality.
Benefits
- Hybrid work arrangement + company contribution up to €350 for remote work equipment
- 25 paid vacation days per year & 10 RTT days per year
- Coffee, tea, snacks, Monday breakfasts, Friday social events and other activities for a lively team culture
- Offices located in Paris’s 13th arrondissement (François Mitterrand Library)
- Swile card (meal vouchers) worth €10 per day (56% covered by Payplug)
- Health insurance with Alan (Blue program) covered at 60% by Payplug / Second Parent Leave (Parental Act)
- Public transport or Vélib subscriptions covered at 50% by Payplug
- Moka.care for mental health support
- Windoo: sports, wellness and personal development activities
- 2 paid days per year to participate in team-building volunteer activities with associations via DayOne.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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