Operations Manager at Capita overseeing a team to achieve service levels and performance objectives. Leading HR initiatives and managing operational risks with a focus on customer satisfaction.
About the role
- Provide end-to-end SAP SD/LE support within the Logistics domain for Knauf, a global building materials manufacturer. Collaborate across functions to enhance order management and transportation workflows.
Responsibilities
- Provide end-to-end SAP SD/LE support with a focus on Logistics Execution across SAP ECC, S/4HANA, and SAP TM, covering sales orders, deliveries, transportation, and freight
- Troubleshoot and resolve O2C workflow issues and discrepancies; perform root cause analysis and implement long-term, sustainable solutions to improve system reliability
- Configure and customize SAP SD/LE modules to meet business requirements, leveraging SAP functionalities and best practices to streamline and optimize O2C processes
- Collaborate with business users and coordinate cross-functional teams (finance, logistics, sales) to resolve system integration issues and ensure smooth operations
- Lead/participate in continuous process improvement initiatives to enhance efficiency and reduce manual effort in order management and transportation workflows
Requirements
- Change- and transformation-driven with a strong “can-do” attitude
- Engages effectively with colleagues in IT, business stakeholders, and vendors at all hierarchy levels through clear, collaborative communication
- Proven incident management expertise with a problem-solving, user-satisfaction focus; experienced with ServiceNow and related ITSM processes
- Excellent know-how in order management and transportation system operations across SAP and Microsoft-based on-premise and SaaS environments; S/4HANA experience is a significant benefit
- Strong mix of business process, project, and service management competencies and tools, ideally supported by certifications; willing to travel occasionally to KNAUF sites worldwide.
Benefits
- Security: Permanent employment contract in a stable, successful family owned business
- Flexibility: A wide time window for flexible working and weekly remote days
- Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
- Time Savings: Parking and direct access to public transport (train, bus)
- Feel Approach: Welcome days and individual onboarding, company and team events
- Personal career and career development: Individual support for extra-occupational studies, further education and training courses
- Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity. We love coming together as a team here!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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