Supervisor de Operações I gerenciando equipe na área da saúde em São Paulo, focando em atendimento e gestão de metas no setor. Buscando soluções inovadoras para o setor da saúde.
About the role
- Sales Operations Supervisor overseeing daily business operations for Pioneer Square Brands. Focus on optimizing processes and managing cross-functional teams in a hybrid work environment.
Responsibilities
- Lead daily operations and ensure smooth workflow across all departments.
- Turn company goals into clear plans and measurable results.
- Create, update, and maintain operational policies, SOPs, and best practices to keep processes consistent and scalable.
- Spot potential issues early and design practical solutions to keep teams efficient and adaptable.
- Use neurodivergent thinking to notice patterns, inefficiencies, and creative solutions that improve processes and customer outcomes.
- Supervise, coach, and mentor team leads and team members to meet KPIs and grow professionally.
- Build a supportive, inclusive culture that values different thinking styles and strengths.
- Hold regular performance reviews and development talks, offering clear feedback and guidance.
- Encourage a culture of ownership, accountability, and continuous improvement.
- Support leadership in planning and achieving monthly, quarterly, and yearly business goals.
- Manage project timelines, priorities, and resources to deliver results on time and at a high quality.
- Oversee cross-functional projects to improve order flow, forecasting accuracy, and customer satisfaction.
- Ensure all processes follow company standards and compliance requirements.
- Track and analyze key operational metrics to support decisions and find areas for improvement.
- Prepare weekly and monthly operations reports for leadership.
- Lead root cause analysis and improvement projects using data insights, automation, and creative problem-solving.
- Promote innovation and adaptability by encouraging teams to test, improve, and adopt better ways of working.
Requirements
- Minimum 5 years of experience in sales operations and order management, with a solid understanding of the full sales cycle
- Proven experience leading teams and managing operations
- Strong analytical and problem-solving skills; proficiency with data and process analysis tools
- Excellent communication, stakeholder management, and organizational skills
- Working knowledge of project management methodologies is a plus
- Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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