About the role

Success Manager for the Digital Client Journey at Sun Life focusing on performance metrics and insights. Analyzing data and working with cross-functional teams to optimize digital sales platform.

Responsibilities

Aggregate data, develop reports, track key metrics, identify trends, and derive meaningful insights into the performance of our digital assets (daily, weekly, monthly quarterly annually).
Work closely with the Client Journey delivery teams to track optimizations, align on success measures, and test strategy for gaining insights and performance impacts.
Analyze data, derive insights to formulate recommendations into area for opportunity to improve performance of our omni-channel sales platform (digital assets, upstream, and downstream processes).
Actively partner with key stakeholders across functional teams to derive insights on how upstream, midstream, and downstream variables impact performance of our omni-channel experiences.
Work with cross functional teams to influence and negotiate prioritization of optimizations identified, taking on ownership to track them through to completion.
Present your finding and share your recommendations across various forums and levels of leadership.
Act as a liaison across functional teams ensuring appropriate stakeholders are engaged and there is the right level of awareness to effectively drive outcomes.
Maintain your own backlog of opportunities identified, prioritizing based on highest value to our client and our business.
Partner with analytics to obtain data, key metrics, provide needs using your influence to prioritize deliver.
Assist in the development of volume forecasts and defining targets.

Must be client obsessed, placing our client at the centre of your work.
An innate curiosity that compels you to ask questions and to dig deep to find answers.
Demonstrated ability to produce and communicate meaningful insights from various sources and complex data (Quantitative and Qualitative).
Demonstrated ability to effectively visualize, and present complex insights adapted to a variety of audiences.
Demonstrated experience using data and insights to formulate and support recommendations to influence change.
You bring a sense of urgency and instill the same a sense of urgency in others to driving outcomes.
Demonstrated ability using data to derive opportunity value to prioritize work.
Demonstrated success working collaboratively to achieve outcomes.
Demonstrated success proactively networking, fostering relationships, and building partnerships.
Demonstrated ability using historical data and emerging trends to create volume forecasts.
Strong critical thinking & creative problem solving.
An owner’s mindset (must have); You are accountable for driving outcomes and feel accountable holding other accountable to their part.

Competitive salary and bonus structure influenced by market range data.
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.