Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
About the role
- Customer Success Manager managing customer accounts and driving retention and growth for SaaS platform. Building relationships and ensuring satisfaction from onboarding through renewals.
Responsibilities
- Build and maintain strong relationships with key stakeholders within client accounts.
- Own the entire post-sale lifecycle for assigned accounts (45-60), including ensuring timely contract renewals.
- Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
- Use client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize customer success.
- Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service.
Requirements
- Proven Track Record: 4-6 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.
- Customer-Centric Mindset: Demonstrated ability to build long-lasting relationships with clients, anticipating needs and providing value-added solutions.
- Revenue Growth Expertise: Success in identifying upsell and cross-sell opportunities, with a clear understanding of how to leverage customer relationships to drive revenue growth and meet KPIs.
- Data-Driven Approach: Strong analytical skills, with the ability to interpret client data and business metrics to identify patterns, diagnose issues, and create action plans for account growth or retention.
- Communication Excellence: Ability to communicate effectively across all levels of an organization, including C-suite executives, both verbally and in writing.
Benefits
- Benefit Stipend
- Health & Wellness Reimbursement Program
- Educational Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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