Analista de servicio al cliente en Sun Chemical proporcionando asistencia y resolviendo problemas. Manteniendo registros de clientes y colaborando con equipos internos.
About the role
- Product Support Specialist providing clinical support for Stryker's Joint Replacement products in Iberia. Responsible for training, servicing and collaborating with healthcare professionals in the region.
Responsibilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics.
- Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Requirements
- Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
- From 1-2 years of experience
- Fluency in Portuguese, Spanish and English is required (C1 level)
- Valid driver’s license
- Experience in operating room is highly preferred
- Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
- Master’s degree within the field of biomedical engineering, medical technology, and health sciences
- Experience with clinical training and education programs
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Benefits
- Company Car
- MAKO Product Training
- Flat hierarchies and responsibility
- We grow talent
- Team spirit & engagement
- Competitive salary
- Recognition of your performance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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