Customer Support Specialist providing support, demos, and tailored solutions at TeamViewer. Joining a diverse team to deliver outstanding customer experience and solve IT challenges.
About the role
- Customer Service Representative managing property claims for Intact's insureds. Providing excellent customer service and handling inquiries and claims in a fast-paced environment.
Responsibilities
- Be a subject matter expert on our property policies, products, services, and initiatives.
- Answer calls in a professional manner to take care of our insureds.
- Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making decisions to move requests forward.
- Handle emergency situations in a courteous and respectful manner.
- Recommend our business partners to our clients (emergency service/contractor).
- Accurately and clearly document files to reflect conversations and actions taken on claims.
- Ensure that daily call center metrics are met while taking a high volume of inbound calls.
- Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
- Execute multiple tasks aligning with changing priorities and time-sensitive deadlines. This is a fast-evolving environment, and other ad hoc duties could be assigned to you.
Requirements
- Bachelor's degree or insurance training or equivalent training or experience
- At least 6 months experience in a call center environment
- Insurance experience is considered an asset
- Passionate about customer service
- Self-motivated, resourceful, and resilient to overcome various situations is essential
- Superior organizational skills and agility to navigate an environment where you must think on your feet
- Comfortable with technology and computer systems
- Excellent communication skills in English
- Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
- Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
- No Canadian work experience required however must be eligible to work in Canada.
- Bilingual in French is considered an Asset!
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
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