Account Manager supporting underwriting processes, handling inquiries, and coordinating accounts for Financial Lines insurance. Requires commercial insurance experience and strong customer service skills.
About the role
- Strategic Partnerships Lead overseeing operations for a national network of hiring partners. Leading initiatives to secure externships and optimize partnerships for Stepful’s healthcare training programs.
Responsibilities
- Oversee operations for a growing network of 6,000+ clinical partners nationwide, ensuring they deliver the right experiential learning experiences for our students.
- Develop and execute creative initiatives and experiments to fast-track the growth of our hiring supply.
- Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization.
- Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches.
- Collaborate regularly with our Learning, Product, Policy, Sales, Customer Success, and Operations teams to design and implement solutions to provide an exceptional student experience and deliver impactful results for our healthcare provider clients.
Requirements
- 10+ years of experience, including consulting and operational experience at a high-growth startup
- Experience scaling the supply side of a marketplace
- Managed teams of 5+ direct reports and familiar with managing contractors at scale
- Effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end
- Highly analytical and use structured thinking to break down complex problems
- Strong commercial acumen – a knack for identifying opportunities to better serve clients and the ability to influence toward deepening a partnership.
- Passionate about helping students change their lives through access to education.
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2025
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