Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
About the role
- Technical Support Engineer managing Fortinet devices and addressing client requests. Ensuring optimal configurations and troubleshooting issues in El Salvador with Fortinet systems.
Responsibilities
- Monitorear y analizar alertas generadas por dispositivos Fortinet (FortiGate, FortiAnalyzer, FortiManager, etc.).
- Atender solicitudes e incidentes relacionados con configuraciones básicas-intermedias de firewalls Fortinet (Perfiles Web Filter, creación de usuarios VPN, políticas de seguridad, reglas de seguridad, enrutamientos etc.)
- Proporcionar soluciones para clientes corporativos haciendo uso óptimo de los recursos existentes (VLAN, IPS, CPES, etc.)
- Realizar tareas de diagnóstico inicial, troubleshooting básico y documentación de eventos.
- Mantener actualizada la bitácora de incidentes y tickets en la herramienta de gestión definida por el cliente.
- Troubleshooting con herramientas como ping, traceroute, sniffers, packet capture.
- Participar en revisiones periódicas de operación con el equipo de soporte y cliente
- Participar en mantenimientos programados y ventanas de cambio (RFC).
- Configuración de: Políticas de seguridad (Firewall Policies), NAT (Source y Destination NAT), VPNs IPsec y SSL, Interfaces virtuales (VLANs, zonas)
Requirements
- Título universitario en Técnico/Ingeniería en Computación, Telecomunicaciones o Carreras afines
- Conocimientos en protocolos (BGP, OSPF, MPLS, SIP).
- Experiencia con herramientas de logs y reportes (FortiAnalizer).
- Experiencia de herramienta de gestión centralizada (FortiManager)
- Diagnóstico y resolución de problemas comunes en FortiGate
- Experiencia 2 años en puestos similares mínima comprobable
Benefits
- Certificaciones: NSE1 NSE2
- NSE4 o Equivalente en el mercado bajo el vendor Fortinet.
- NSE 5 o NSE7 (Deseable).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Support Analyst focusing on process management at MAG. Engaging in process improvement and implementation with diverse teams.
Technical Support Agent managing IT systems and providing user support at Caisse Desjardins. Involves platform administration, network activities, and troubleshooting technologies in cooperative banking.
Product Support Engineer at Sonatype providing software supply chain security solutions. Debugging and troubleshooting product incidents while assisting product management with enhancements.
Technical Support Engineer in Bucharest leading product information delivery and customer issue resolution. Collaborating with teams on operational compliance and fostering customer relationships.
Senior Technical Analyst leading data management and analytics initiatives. Collaborating with stakeholders to ensure data integrity and support enterprise - wide BI needs.
Application Support Analyst responsible for end user support and system documentation at NiSource. Proactively resolving issues and contributing to Service Level Agreements while working closely with service providers.
IT Support Technician providing Tier II technical support for users in an equipment rental company. Candidates should be bilingual in French and English and adept with various IT systems.
Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data - led decision making.
Customer Support Analyst delivering fast and helpful product support at SafetyCulture. Guiding users to solve complex issues and improve their experience with the platform.