Product Specialist ensuring clients optimize CRD’s products in areas like database administration and performance tuning. Focusing on client systems setup and integration testing with external vendors.
Responsibilities
Provide phone and email technical consultancy to trouble shoot and optimize database, application and n-tier client issues
Analyse client’s installation, setup and make best practice recommendations on the same
Perform database tuning, reviewing SQL queries for efficiency
Analyse hardware requirements and review system integrations with client’s in house systems, downstream liquidity providers and settlement venues
Make recommendations for better workflow re-engineering and / or tuning trading environment and workflow processes
Resolve technical issues in a timely manner using the available resources within the company
Manage and prioritize client issues and case loads appropriately
Communicate and follow up effectively with client, both orally and in writing
Document and communicate findings and recommendations to ensure a high degree of knowledge transfer to clients
Requirements
Minimum of 5 years’ experience on database platforms with software application packages
Broad knowledge of systems architecture and performance tuning
A background in Portfolio management and Trade order and execution applications is preferred
Ideally a Bachelor’s degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology
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