Product Specialist role focusing on sales and technical support in sustainable mining technologies at FLSmidth. Collaborating with global teams to optimize mill life and enhance customer solutions.
About the role
- Informatics Product Specialist shaping the future of EMR systems at myPlace Health. Collaborating with teams to enhance functionality and improve healthcare workflows.
Responsibilities
- Collaborate closely with clinical stakeholders, operations, and development teams to ensure our EMR solutions are effective and transformative for patient care.
- Lead projects and implementations that bridge the gap between technology and patient outcomes.
- Deliver innovative, provider-friendly solutions that make a real difference in people’s lives.
- Monitor EMR performance and adoption using qualitative feedback and quantitative data.
- Drive continuous improvement by regularly evaluating end-user workflows and identifying opportunities to simplify outcomes.
- Track readiness and intervene when performance, quality, usability, or adoption issues emerge.
- Identify recurring skill and performance gaps and share themes with relevant stakeholders.
- Ensure EMR solutions meet applicable regulatory, legal, and organizational standards.
- Embed compliance into product design and delivery by collaborating with Compliance, Security/IT, and other stakeholders.
- Maintain working knowledge of key healthcare regulations and standards and translate them into clear system requirements.
- Own Agile product delivery practices, including backlog management, sprint planning, and release planning in partnership with Engineering and operational stakeholders.
Requirements
- Mission-first, people-first: Passion and mission orientation for serving high-risk seniors and frail older adults.
- A strong foundation to build on: Bachelor’s degree in Health Informatics or a closely related field (or equivalent relevant experience).
- Hands-on EMR product experience: Proven product ownership/product management experience in healthcare IT with meaningful exposure to EMR/EHR platforms (Athena preferred where applicable; PACElogic a plus).
- PACE fluency: Strong knowledge of PACE clinical workflows and the PACE operating environment, including regulations and compliance expectations.
- Turn workflows into build-ready requirements: Demonstrated ability to translate clinical and operational workflows into clear product requirements (e.g., user stories, acceptance criteria, process maps).
- Collaborative and cross-functional: Experience partnering with Clinical Ops, Care Delivery Ops, Quality, Health Plan Ops, IT, and Analytics to drive alignment, decisions, and adoption.
- Product mindset with strong judgment: Grounded in product principles—asks “why,” prioritizes impact, iterates based on learning, and adapts quickly as needs evolve.
- Comfort in Agile delivery: Familiarity with Agile (and/or SAFe), including backlog refinement, sprint ceremonies, UAT coordination, and release planning.
- Data-driven prioritization: Comfortable defining and tracking KPIs and using insights to guide prioritization and continuous improvement.
- Usability obsessed: Strong understanding of user experience principles and data-informed design, with a focus on adoption in clinical settings.
- Compliance-aware by default: Working knowledge of healthcare privacy/security expectations (e.g., HIPAA) and comfort partnering on interoperability-related requirements.
- Clear communicator through change: Able to communicate tradeoffs, set expectations, and support end users through workflow and system changes—especially in an early-stage environment.
Benefits
- Competitive Pay & Total Rewards
- Performance-Based Incentives
- Ongoing Growth & Feedback
- Plan for Your Future
- Health Coverage that Fits Your Life
- More Than Just Medical
- Generous Time Off
- Support for Your Learning
- Family Comes First
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