Support and training for medical staff using the Mako system. Responsibilities include operational guidance and customer coordination in northern Germany.
Responsibilities
Training and support for physicians and OR staff before and during surgeries in the use of the Mako system in North Rhine-Westphalia / northern region
Operating‑room instruction for clinical and technical leadership on the Mako system and its installed applications (hip and knee total endoprosthesis workflows)
Explaining software for preparing preoperative CT data with Mako
Assisting the physician with preoperative planning
Creating previews of upcoming surgeries
Planning, organizing and delivering training programs and presentations for users from the OR and radiology departments
Coordinating newly acquired customers in collaboration with the sales team
Providing sales support on product-specific questions at trade shows and conferences
Requirements
At least 1 year of professional experience in a medical environment (e.g., OTA specialist, medical device applications, clinical support, physiotherapy)
Strong technical aptitude and the ability to explain complex concepts quickly and clearly
Strong customer and service orientation
Resilience under stress and composure in high-pressure situations
Solid organizational and planning skills and a high degree of reliability
Valid Class B driving licence and willingness to travel extensively
Fluent German and very good English (C1) both spoken and written
Benefits
Company car, including private use
Intensive product training with a subsequent exam and ongoing certifications conducted in English
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