Lead Technical Product Owner driving the vision and operational excellence of search products at Caterpillar. Collaborate across teams to enhance ecommerce and digital solutions.
About the role
- Product Owner leading design and delivery of agent-based automation solutions for financial services operations. Focus on efficiency, quality, and compliance in a regulated environment.
Responsibilities
- Own end-to-end business outcomes for agent-based solutions, including efficiency gains, capacity release, quality improvement, risk reduction, and client experience uplift.
- Define and communicate a clear product vision for agentic AI use cases across core operational domains.
- Develop deep understanding of end-to-end operational processes across Fund Accounting, Middle Office, Transfer Agency, and Custody.
- Identify and prioritize opportunities where agent-based automation can materially improve accuracy, cycle time, resilience, and control effectiveness.
- Align product strategy with business outcomes, regulatory expectations, and enterprise AI risk frameworks.
- Translate simplification goals into clear product hypotheses, roadmaps, and measurable success criteria.
- Act as the voice of the business, converting domain and operational requirements into a prioritized backlog of product increments and user stories.
- Lead agile execution with a focus on incremental value delivery, rapid learning, and operational readiness.
- Oversee the full lifecycle of agentic AI solutions, including problem framing, data grounding, workflow integration, approval and human-in-the-loop design, evaluation, production rollout, and post-deployment performance management.
- Treat controls, auditability, explainability, and evidence capture as core product features, not downstream compliance activities.
- Use domain expertise to define materiality thresholds, escalation paths, and failure modes appropriate for autonomous or semi-autonomous execution.
- Make informed build, defer, or stop decisions based on agent performance, operational materiality, and control outcomes.
- Own ongoing agent performance management in production, including accuracy trends, exception patterns, drift indicators, and remediation actions.
- Partner closely with operations leaders, SMEs, risk, data, and engineering teams to validate acceptance criteria and business readiness.
- Define and track KPIs tied to efficiency, quality, cycle time, client outcomes, and risk reduction; quantify and communicate value delivered.
- Communicate progress, risks, and outcomes clearly to senior stakeholders and influence alignment across global teams.
Requirements
- 7+ years owning products or platforms in complex, regulated operational environments
- Experience in global financial services operations, preferably in Fund Accounting, Middle Office, Transfer Agency, or Custody
- Exposure to AI, automation, or digital transformation programs in enterprise environments
- Prior experience working closely with engineering, data, risk, compliance, and audit functions
- Experience launching and scaling solutions into live operations, not just pilots or proofs of concept
- Experience working in agile POD or product-centric delivery models
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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