Data - driven Product Manager at PayPal using insights for product requirements and decision making. Engaging with cross - functional teams to drive execution and explore new opportunities.
About the role
- Lead Technical Product Owner driving the vision and operational excellence of search products at Caterpillar. Collaborate across teams to enhance ecommerce and digital solutions.
Responsibilities
- Own the product vision, strategy, and roadmap for Search function as Product.
- Lead feature intake, backlog prioritization, and alignment with business objectives.
- Ensure platform stability, compliance, reliability, and supportability using ITSM processes and metrics.
- Oversee incident, problem, and change management processes for the Search platform.
- Partner with Search leads to evaluate recurring issues, identify root causes, and drive permanent fixes.
- Manage platform change requests with full visibility into scope, impacts, risk, cost, and approvals.
- Govern SLAs, KPIs, and operational dashboards for Search and related services.
- Ensure proper creation, maintenance, and quality of knowledge articles , runbooks, and support documentation.
- Synchronize with engineering, QA, release managers, site reliability engineering (SRE), and DevOps teams to ensure seamless platform delivery.
- Partner with marketing teams to combine marketing strategy with appropriate Search capabilities.
- Collaborate with global support teams (onshore/offshore) to ensure consistent service levels.
- Identify and track design, reliability, integration, and maintenance issues.
- Consolidate feedback from customers, dealers, field staff, and digital teams.
- Provide guidance for search integrations, infrastructure dependencies, and performance optimization.
- Support and lead major releases, upgrades, deployments, and platform enhancements.
- Define UAT strategies, acceptance criteria, and testing approaches.
- Ensure compatibility of search solutions across systems, integrations, and user groups.
- Partner with business users to develop meaningful end‑to‑end validation.
Requirements
- Progressively complex professional experience.
- Experience as a Product Owner/Manager, Lead Business Analyst, or Senior Project/Program Manager.
- Experience leading technical teams and managing multiple projects simultaneously.
- Experience working within ITSM processes (incident, change, problem).
- Strong communication, organization, and stakeholder management skills.
- Ability to handle sensitive, complex, or high-visibility issues.
- Excellent written and verbal communication abilities.
- Proven experience with Search products product management function
- Work with engineering teams that build search solutions using (Any of the search platforms Lucid works, Coveo, Agolia, Constructor, Vertex Search AI – Commerce etc)
- Technical product roadmap for search using AI/ML/ GenAI experience
- Strong understanding on Search, commerce, AEM powered websites Integration etc
- Strong expertise in search optimization ( Configuration, Algorithms for reranking, etc)
- Understanding of Product search, Website Search , Data / Diagrams search technical components
- Hands-on experience with Agile tools (Jira, DevOps, Rally, Mingle, etc.).
- Experience with global onshore/offshore delivery models.
- Experience collaborating with SRE/DevOps teams on reliability and performance improvements.
- Product Owner certification (CSPO, SAFe POPM, etc.).
- Strong understanding of SDLC, cloud platforms, and enterprise technology environments.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
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