Assistant Vice President managing Middle Office operations for a premier investment management client globally. Overseeing end-to-end delivery and ensuring high quality service across teams in a dynamic environment.
Responsibilities
Manage the corresponding team in location(s) for responsible client(s)
Own the end-to-end trade lifecycle delivery including trade capture, confirmation, settlement support, reconciliation and corporate actions
Ensure accurate & timely processing across asset classes
Oversee trade exceptions, breaks resolution and escalation protocols with custodians and brokers
Serve as the key point of contact for daily BAU, incident management and SLA adherence
Act as senior operational liaison for global clients and internal stakeholders
Deliver regular service reporting, governance decks and support client reviews
Lead strategic initiatives such as client onboarding, change requests and transitions
Drive high performance culture through mentoring, training and career development
Ensure adherence to control standards, regulatory requirements and audit protocols
Proactively identify risk areas, conduct root cause analysis and implement remediation plans
Lead business continuity and resiliency efforts in coordination with other functions
Identify and implement process improvements and automation opportunities
Collaborate with technology, product and transformation teams for system enhancements and tool upgrades
Communicate effectively on issues/problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
Requirements
Degree in finance, business, technology or equivalent or relevant industry experience
In depth understanding of Middle Office operations or related financial services functions
Preferred hands on experience / working knowledge of Aladdin
Proven experience in client communication and interaction at all levels
Strong MS Excel, Access, Word, PowerPoint skills necessary
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