Customer Support Specialist providing detailed product support and customer service at Uline. Engage with customers through phone, email, and chat to enhance their experience.
About the role
- Customer Service Specialist handling customer (distributor) queries and ensuring order management. Collaborating with sales and sharing skills for team development while delivering excellent service.
Responsibilities
- Propose process improvements and automations for efficiency; ensure compliance with all procedures
- Collaborate with sales teams to address customer issues; master product knowledge
- Process and manage orders from receipt to delivery; address issues promptly
- Respond to customer queries and resolve disputes related to deliveries, returns, and pricing
- Analyse KPIs with the team leader; ensure team training during absences
- Share skills and knowledge to foster continuous improvement and team spirit
Requirements
- Strong Dutch/French language skills along with operational English
- SAP experience (Desirable)
- PC literate and competent data entry skills in Excel
- Basic knowledge and understanding of supply chain
- Team player with excellent time management skills and good attention to detail
- Passionate to deliver great Customer Service
Benefits
- An attractive salary & benefits package
- Discounts on Stanley Black & Decker tools and other partner programs
- Excellent opportunities for continuous professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Support Specialist processing customer orders and addressing inquiries for Uline. Engaging with customers via phone, email, and chat while providing outstanding service.
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