Sr Onboarding EAR Specialist managing onboarding processes within Ameriprise Financial. Partnering with local operations leaders and mentoring teams in various states and regions.
About the role
- Accounts Receivable Specialist handling billing processes and collections for finance team. Ensuring timely collections and maintaining accurate financial records as part of cash flow management.
Responsibilities
- Prepare, issue, and manage customer invoices in an accurate and timely manner.
- Monitor accounts receivable aging reports and follow up on overdue accounts.
- Process and apply customer payments (ACH, wire transfers, checks, credit cards).
- Communicate with customers regarding billing questions, payment status, and discrepancies.
- Resolve payment issues, disputes, short-pays, and chargebacks.
- Maintain up-to-date customer account information and documentation.
- Assist with monthly closing activities, including AR reconciliations and reporting.
- Collaborate with client leads to ensure billing accuracy.
- Support audits by providing documentation and explanations as needed.
- Collaborating across the finance team on ad-hoc projects.
Requirements
- Associate’s or Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience).
- 2+ years of experience in accounts receivable or related accounting role.
- Strong understanding of basic accounting principles.
- Proficiency with accounting software (e.g., Sage)
- Advanced Excel skills (VLOOKUP, pivot tables, formulas).
- Excellent attention to detail and organizational skills.
- Strong communication and customer service abilities.
- Ability to manage multiple priorities and meet deadlines.
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