Incident Manager ensuring stable and reliable operations in healthcare e - solutions. Leading incident management with a focus on communication and process improvement at Cambio.
About the role
- Regional Manager supervising ID Card operations across 63 locations, managing staffing and employee performance to ensure service continuity. Role based at Fort Knox, Kentucky overseeing military ID services.
Responsibilities
- Responsible for the supervision of 120+ ID Card operators at 63 geographically dispersed locations across the United States
- Responsible for ensuring 100% staffing at each site and backfilling positions
- Responsible for the management of ID Card operations ensuring accountability, control, verification, and issuance of military identification cards and Common Access Cards (CAC)
- Monitors daily attendance of Fort Knox and 120+ onsite employees
- Submits a daily attendance report to the Program Manager and Government
- Reviews and approves employee timesheets
- Interviews candidates to fill open positions
- Ensures all employees complete their mandatory training on time
- Elevates and communicates performance issues to the Program Manager
- Interacts daily with onsite Government POCs and employees.
Requirements
- Bachelor’s degree, or a minimum of two (2) years of college and at least two (2) years of relevant Site Security Manager experience
- Familiar with DEERS/RAPIDS/CAC policies and procedures
- At least two years of supervisory experience
- Obtain a favorable criminal background check and security investigation
- US Citizen
- Proficient in English, both written and oral
- Proven customer service skills
- Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above
- Type 25 words per minute
- Familiarity with the military is desirable.
Benefits
- Equal Employment Opportunity offered according to merit and qualifications
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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