Manager for Sexual and Reproductive Health and Rights at CIFF focusing on Health Systems Access programs. Leading initiatives to improve equitable access to health services for vulnerable populations in the Sahel region.
About the role
- Incident Manager ensuring stable and reliable operations in healthcare e-solutions. Leading incident management with a focus on communication and process improvement at Cambio.
Responsibilities
- Lead, prioritize, and coordinate major incidents, ensuring effective communication and alignment between technical teams, business stakeholders, and management.
- Act as the central decision-making and escalation point during incidents, ensuring that actions and resources are focused where they create the greatest impact.
- Analyze incident trends, follow up on root causes, and drive improvement actions to reduce risk and recurrence.
- Participate in on-call duties and manage incidents outside regular working hours when required.
- Document and report incidents, and contribute to training, guidance, and continuous development of colleagues and processes.
- Collaborate closely with internal and external parties to ensure efficient coordination, clear ownership, and continuous improvement in incident management.
Requirements
- Experience in support, incident management, or similar tasks.
- Ability to lead and coordinate incidents, even under pressure.
- Strong analytical skills and experience working with process improvements.
- Excellent communication skills and experience collaborating with various stakeholders.
- Experience with ITIL processes and working in ITSM tools is an advantage.
- Relevant education in IT/technology or at least 5 years of equivalent work experience.
- Fluent in Swedish and English.
Benefits
- Access to sensitive information requires a background check on final candidate.
- Permanent employment with a 6-month trial period.
- Professional growth and development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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