Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- Coordinate proposal and RFI activities, maintain documentation, and support business growth initiatives. Collaborate using Microsoft tools for effective team communication.
Responsibilities
- Coordinate proposal and RFI activities by maintaining schedules, trackers, and documentation, and drafting written summaries and internal communications
- Write and edit internal‑facing content, including daily growth status updates, opportunity summaries, and proposal support text (non‑technical)
- Maintain CRM and pipeline data accuracy and prepare inputs for leadership reporting
- Organize and maintain SharePoint libraries, templates, and internal documents
- Provide execution and writing support during proposal surges and high‑volume periods
Requirements
- 2-3 years of experience working with a proposal team or business development team
- Demonstrated history of delivering clear, accurate written content such as summaries, status reports, or internal communications
- Proven ability to stay organized while managing multiple tasks and deadlines
- Strong attention to detail and follow‑through
- Comfort working with Microsoft tools (Outlook, Teams, Excel, SharePoint)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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