About the role

  • Associate Director of Operations overseeing operational functions for the School Leadership Program at the University of Pennsylvania. Leading strategic initiatives and recruitment efforts while ensuring high-quality participant experiences.

Responsibilities

  • Provide leadership for all operational functions of the program
  • Oversee planning, logistics, systems design, and execution of program activities
  • Develop and implement recruitment strategies to meet enrollment goals
  • Oversee admissions processes, application systems, and communications
  • Monitor enrollment data and trends to inform decision-making
  • Ensure a high-quality and responsive participant experience
  • Manage budget tracking, reporting, and financial processes
  • Monitor revenue and expenses and support financial planning and sustainability efforts
  • Oversee data systems related to students, alumni, and program performance
  • Serve as a central point of communication for students, faculty, and partners
  • Collaborate with program leadership to support strategic initiatives

Requirements

  • A Master’s degree required and 2–3 years of related experience in program operations, higher education administration, or an equivalent combination of education and experience
  • Demonstrated high-level experience in program operations, enrollment management, or systems administration
  • Ability to exercise independent judgment and manage complex operational processes
  • Strong organizational, analytical, and problem-solving skills
  • Experience managing budgets and financial processes
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities and work effectively in a collaborative environment
  • Experience working with diverse stakeholders
  • Proficiency with standard office and program management technologies
  • Ability to work evenings and weekends as needed

Benefits

  • Health insurance
  • Tuition assistance
  • Retirement plans
  • Paid time off
  • Wellness programs
  • Professional development opportunities
  • Flexible work hours
  • Long-term care insurance
  • Adoption assistance
  • Discounts and special services

Job title

Associate Director of Operations – School Leadership Program

Job type

Experience level

Senior

Salary

$66,000 - $75,000 per year

Degree requirement

Postgraduate Degree

Location requirements

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